The Increasing acceptance of technology, thanks to the spread of smart phones, has led to Touchscreen self-service kiosks being seen more and more, both in QSR and Casual dining formats. But there is still some hesitation, partly because of initial investment
Touchscreen kiosks for self-ordering seem expensive at first, as there is a capital investment of around Rs 120,000 to 150,000 for one kiosk. But compare it with staff costs
Waiters are typically paid around Rs 20,000 per month – so a kiosk is just 6-7 months salary of one person. And for a restaurant working 2 shifts, return on investment reduces to just 3 months.
As a bonus, it is well established that self-service kiosks help upsell, leading to increased per-ticket sales
Touchscreen self-ordering kiosks
• Save money
• Increase sales
• Are more hygienic than human order takers